TERM'S & CONDITIONS
All lead times stated are from receipt of approval of your 'PDF Proof' and payment of your invoice, all of which we aim to send across to you within 24-48 hours of receiving of your order
Please ensure you include your delivery date on your order, we will notify you within 3 business hour should there be any issues with fulfilling your order or if there is limited stock available. On the rare occasion that this situation arises, we will do our upmost to work with you to find a suitable alternative, or if you wish to cancel your order we can process this for you
You will receive your PDF Proof for your approval via email shortly after placing your order. With this email we will include your confirmed delivery date, an invoice and a link to our WorldPay 'Pay By Link' online secure terminal. To ensure we can secure the delivery date we kindly ask that you approve your proof and pay for your order, within 5 business hours of receipt of this email
Any delays in approval of your PDF proof or payment, may result in a delay in the delivery of your order. Should this be the case we will always notify you immediately.
Should you require any amendments to your PDF Proof please notify us at your earliest convenience and we will do our best to carry out the amendment and still meet your required delivery date. However, any delays in your approval could result in a delay in dispatching your order
Although we ensure all proofs are checked, mistakes still can happen. Please check your artwork proof carefully.
Please check the proof with great care and in detail to ensure it meets your requirements. We cannot accept liability for errors, howsoever caused, which are evident in the proof and not indicated by you. You are liable for all relevant costs incurred in correcting such mistakes once the proof has been approved.
Please note that the proof is a visual representation only and can not represent an exact match to the finished product. Some differences will occur. If you are happy with the proof, please let us know by return of email. Please be aware late approvals may result in the failure to meet deadlines.
To ensure we can process your order through production quickly and efficiently – Production will action the order to go to print as soon as we receive your approval
Once we have received your approval no further amendments can be made to your order. Should there be an error that you have noticed after approving the proof, please notify us as quickly as possible and we will do our absolute best to see if there is anything we can do to rectify this if the order has not already entered into the production stage
STANDARD TERMS AND CONDITIONS AND GENERAL TRADING INFORMATION
These terms and conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.
1. 'B&W London Limited' trading as 'Promotional Express'
2. PAYMENT TERMS
All goods will be supplied against a pro-forma invoice unless a credit account has been opened after acceptance of bankers reference. Payment is to be made within 30 days from the date of the invoice. We understand and may exercise our statutory right of interest under the Late Payment of Commercial Debts (Interest) Act 1998 if we are not paid according to our credit terms.
3. Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts which become overdue.
4. PASSING OF TITLE AND RISK
4.1 The risk in the goods shall pass to you on delivery.
4.2 All goods, delivered or not, remain our property until payment is received in full.
4.3 Until such time as payment in full is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment by you for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored and repossess and remove the same. You hereby grant us irrevocable licence to enter your premises for the said purposes.
We reserve the right to alter any details or design of products illustrated without notice and while every effort is made to describe goods accurately in the catalogue no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss.
6. QUOTATIONS AND CONTRACTS
Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today’s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation or accepted contract, we shall be entitled to charge such increases to you.
Where applicable all prices quoted are subject to VAT at the current rate.
8.1 Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of goods. All deliveries will charged at the prevailing rates applying at the date of such delivery.
8.2 Special rush deliveries can usually be arranged but will usually be subject to additional charges (e.g rush print charges and rush delivery charges) which will be charged to you at current commercial rates.
9. QUANTITY VARIATION
We shall be deemed to have fulfilled our contract by delivery of a quantity within 10% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.
10.1 Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 working days of delivery.
10.2 All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to the quality and quantity with the terms of the contract.
10.3 You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at the time of delivery.
10.4 Claims in respect of non-delivery must be made in writing so as to reach us within 4 working days from scheduled/planned delivery date.
11.1 Save in so far as defects in the goods cause death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
11.2 We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10.
11.3 Nothing in these terms and conditions shall affect the right of a consumer.
12 CANCELLATION CHARGES
A charge will be made on all cancelled orders, together with the charge for all work carried out up to the date of written cancellation.
These will be submitted on approval and will be charged if not returned in good condition within 14 days.
14 OVERDUE ACCOUNTS
14.1 No goods will be delivered on accounts which remain unpaid 14 days after payment is due. Interest will be charged on overdue accounts, at the rate of 5% above the National Westminster Bank plc base rate from time to time from the date the account became due until payment is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.
14.2 We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.
15. QUANTITY CHANGES TO ORDERS
Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increase in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.
16. ARTWORK AND PRINTING
16.1 All artwork and print charges will be levied where necessary unless previously stipulated by us.
16.2 Where applicable the prices shown include printing one colour one position from camera ready artwork supplied, for additional positions or colours of printing please phone to obtain an exact quotation. We will match your own house colours (pantone matched) as close as possible but where you specify non standard printing colours, there will be an additional special match charge.
17. SMALL ORDERS
Where you require a quantity smaller than the minimum quantity shown in the price list, this is normally possible but usually carries a small order surcharge.
18. FORCE MAJEURE
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising out of any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
PLEASE NOTE: The products on our website have not necessarily been supplied to or endorsed by the companies whose names and logos have been used. The printing of such is a guide to position and printing effect only. We apologise for any inconvenience caused.